In 2020, as the pandemic prompted more time at home, I added a Canopy humidifier to my living space where I already used a HEPA air filter to manage the air quality. My goal, shared by many in this subreddit, was to combat the skin-drying effects of constant air conditioning and heating.
I genuinely loved the humidifier, using it nearly every day, diligently washing it, subscribing to Canopy’s paper filters, and regularly changing them. According to the product guidelines, you’re only meant to clean the base and water tank routinely. The motor side isn’t dishwasher-safe, and the fan blades should just be wiped occasionally without disassembly.
However, during a deep cleaning session this week, I decided to unscrew the blades to clean them more thoroughly, only to discover a grill underneath brimming with mold. This discovery was particularly disheartening, contradicting Canopy’s claims of “unique anti-mold technology.”
Canopy’s response to my complaint was to suggest that the humidifier might have been placed in a dusty area, implying the buildup was mere dust—even though it sits between two HEPA air purifiers. To my eyes, the grim buildup looked more like toxic mold.
For those who own a Canopy humidifier, I recommend checking your grills, which requires unscrewing the fan and pulling out the grill with some effort. I’m curious to hear if others find similar issues. Unfortunately, my attempts to leave a review directly on Canopy’s website have been unsuccessful as they seem selective about which reviews are published.
Notably, my parents own a newer, larger Canopy model that lacks a grill, suggesting that the company may have recognized and addressed this issue in their latest products.